Step 1: Head to our Caption.Ed sign-up page to create a new free account. Select "Individual User" and enter your details. If you've already created a free account, you can log in and skip to Step 2.

Step 2: You should see our in-browser version of Caption.Ed.

Step 3: Select the “Settings” option on the left, and then select "Account Details".

Step 4: If you scroll down the page, there will be a box for you to enter your license key. Enter the license key and select "Redeem". This will unlock the full version of Caption.Ed.

Your Caption.Ed account is now ready to go! You can log-in and use Caption.Ed in your Chrome or Edge browser via an extension, or you can download the desktop application.

You can start captioning right away, but we recommend that you go through our brief tutorial to help you get started.

Reference: https://help.caption-ed.com/support/home

When Caption.Ed is active on your Mac, your Mac's audio is directed to the Caption.Ed application; this allows Caption.Ed to "listen" to the audio so it can provide captions. The audio is then routed back out to your speakers or headphones so you can listen to it, too. When the Caption.Ed application is stopped it should revert the audio routing back to normal.

Occasionally, something can stop the audio from being re-routed properly, but this can be easily resolved by following the steps below:

Step 1: Go to 'System Preferences' on your Mac

Step 2: Go to 'Sound'

Step 3: Select 'Output'

Step 4: Select the device you wish the audio to be played through (headphones/speaker).

Now, when you play audio on your Mac it should come out of your selected output device.

Reference: https://help.caption-ed.com/support/home

When you connect a set of Bluetooth headphones, often the sound settings on your machine will need adjusting to ensure the correct playback device is selected. Please follow the step by step guide below to rectify this issue:

Step 1: Click on the speaker icon in your desktop toolbar (bottom right corner of the screen) and expand the pane.

Step 2: Select your headphones/headset from the list of available devices

Once you have selected your headset, you should then be able to hear your computer's audio through your headphones whilst captioning.

Reference: https://help.caption-ed.com/support/home

Occasionally, you might find that whilst running Caption.Ed your audio crackles. This usually only happens when using the browser extension, and it's normally a sign that your computer is struggling to run too many applications at once. We would recommend you try the following things to help resolve this:

Ensure you are running the latest version of the Chrome or Edge browser, and update the browser if required.
Close any applications on your computer that you're not currently using.
Restart your computer.
Ensure you have a reliable internet connection.

If crackling persists we'd strongly recommend you move to the desktop Caption.Ed application.

Reference: https://help.caption-ed.com/support/home

If you have been provided with a license key but it is not working please read below. If your license key is not working this could be for a variety of reasons. For Security reasons, license keys can only be used once. This is to stop a license key from being reused by lots of different people. If you have recently changed machines and are trying to reinstall TalkType you will require a License Key Reset. It's straightforward for us to reset the license but we will need a little information from you. Please complete the form here to enable us to reset your license key.

Reference: https://help.caption-ed.com/support/home

I've received the message 'Caption.Ed Reset Password Token Has Expired', what do I do? If you’ve received an email to activate your account or to reset your password, the link in the email will expire after 60 minutes. If you try to click the link after 60 minutes, it won't work. You'll just have to submit the password reset form again and get a new email.

Reference: https://help.caption-ed.com/support/home

Step 1: Sign in to your Caption.Ed online dashboard.

Step 2: Select "Settings" and head to the "Account Details" tab.

Step 3: You will be able to enter your new preferred email address. Select "Save" to update your account with these changes.

Reference: https://help.caption-ed.com/support/home

In the Desktop App & Browser Extension:
You're able to download a transcript by clicking the 'download' button in the bottom corner of the live captioning bar. The captions will then be downloaded to your computer as a standard editable text file.

Reference: https://help.caption-ed.com/support/home

In the Caption.Ed online dashboard:
After you've finished a captioning session, the transcript will be available to view and download in your online Caption.Ed library.
Log in to your account, head to the "Library" page and find the transcript you wish to download.
The download button will be on the right-hand side of the screen. You can download the transcript as a "VTT Caption", "Docx" or "Text" file format.