Yes. Glean synchronises any recordings taken offline when an internet connection is live and Glean is active. Once logged in, a user can go offline for a period of up to 30 days, at which point re-authentication will be required to use the software. This also applies if a user manually logs out.

Refence: https://help.glean.co/article/264-general-glean-faqs

• Yes, Glean is designed to work equally well in both online and in-person classes, using either your device’s microphone or recording directly from your browser or application window. A helpful article that explains the different recording options can be found here: https://help.glean.co/article/167-recording-audio

Refence: https://help.glean.co/article/264-general-glean-faqs

Yes, though Mac users need to join the meeting using their Chrome browser rather than the Zoom application. Users can learn more about this here: https://help.glean.co/article/167-recording-audio

Refence: https://help.glean.co/article/264-general-glean-faqs

Yes, the Glean Mobile app is available on Google Play (Android) and App Store (iOS). However, a user will need to have set up a Glean account prior to using the mobile app.

Refence: https://help.glean.co/article/264-general-glean-faqs

We currently offer Transcription to our Glean for Education customers in North America, and to DSA and Access-to-Work customers in the UK - check out this article to learn more about this functionality.  https://glean.co/product-features/transcription-for-admins

Refence: https://help.glean.co/article/264-general-glean-faqs

Users can download the app from the App Store or Google Play Store and login using their pre-existing Glean account details.

Refence: https://help.glean.co/article/264-general-glean-faqs

Accessibility is at the heart of Glean and will always be a key focus of ours. Glean has internal accessibility champions and also works with external experts to continuously improve the accessibility of the Glean software and Glean websites. A copy of our current Voluntary Product Accessibility Template (VPAT) which reports on our conformity with WCAG 2.1 AA and Section 508 of the Rehabilitation Act (USA), is available on request to accessibility@glean.co. For more information, please read this article: https://help.glean.co/article/24-accessibility-and-glean  

Refence: https://help.glean.co/article/264-general-glean-faqs

The safety and security of your data is extremely important to us. Please read our Customer Data Security Policy to learn more about how Glean protects customer and end user data. https://glean.co/security

Refence: https://help.glean.co/article/264-general-glean-faqs

Glean will only retain customer and end user data for as long as necessary to fulfil the purposes it was collected for. This includes for the purposes of satisfying any legal, accounting, or reporting requirements. In line with our company Data Retention Policy, Glean initiates the process for permanent deletion of a Glean Organization Account and all associated end users’ accounts and the data contained therein, when: 

1. The relevant customer contract has expired or has been validly terminated and;
2. The customer’s Glean Organization Account has completed our Glean Organization Account Offboarding Processhttps://help.glean.co/article/217-what-happens-when-a-subscription-ends   and;
3. Glean has satisfied any legal, accounting, or reporting requirements.

More information on account termination can be found in the Glean Service Agreement (see Section 12: Termination). https://glean.co/service-agreement

Please also see the Glean Privacy Policy to learn more about how Glean handles personal data. https://glean.co/privacy-policy

You can contact us any time at support@glean.co to learn more.

Refence: https://help.glean.co/article/264-general-glean-faqs

Access to customer and end user data is restricted to authorised Sonocent employees who have a legitimate business need to access it. Access to user data such as lecture recordings or notes, would only be undertaken with the express permission of the user.

Refence: https://help.glean.co/article/264-general-glean-faqs