If you are prompted with this error code, this generally means Inspiration 10 was unable to reach our licensing server to activate the licence, due to a firewall or proxy server that may be blocking communication. Configuration changes to your firewall/ proxy server to allow communication to our licensing server should fix this issue. Typically, whitelisting secure.softwarekey.com will allow Inspiration 10 to connect to the server.

To troubleshoot:
Start by opening a fresh browser window, and then navigate to the following address - https://secure.softwarekey.com
If you can reach SOLO Server, you should simply see the text "OK" in the web browser.
If you cannot see the "OK" text, then something on your end is blocking the connection to SOLO Server.
Our licensing system uses the same underlying technology as web browsers for activation. This means only connections on ports 80 (HTTP) and 443 (HTTPS) need to be allowed. See Client activation ports and SOLO Server IP address for more details.

Alternatively you can activate the licence manually, by following the steps in this help article https://www.inspiration-at.com/offline-activation/.

Reference: https://www.inspiration-at.com/faqs/

If you are presented with this error code, this generally means you have reached the maximum number of devices Inspiration 10 is activated on. To activate the licence on a new device, please contact our support desk and we can release an activation for you. Click here https://www.inspiration-at.com/help-desk-ticket/

Reference: https://www.inspiration-at.com/faqs/

This is usually resolved by right clicking on the installer and choosing to Run as Administrator. If this doesn't work, you will need to login to Windows with credentials that has Administrator privileges. For work owned PCs, please contact your IT/ network administrator.

Reference: https://www.inspiration-at.com/faqs/

With the change in publisher of Inspiration 9 to TechEd Marketing, the installer and licence code has changed. Existing users are eligible to switch to this new system for free. Please create and submit a support ticket request here https://www.inspiration-at.com/help-desk-ticket/.

Reference: https://www.inspiration-at.com/faqs/

If you would like to move Inspiration 9 or 10 diagrams and outlines to the iPad to continue working on them, you can do this with Inspiration 9.2/ 10. by exporting your work as Inspiration Maps documents. Your document will look similar on your iPad but not identical.

Note: Requires Inspiration 9.2/ 10 installed on your desktop/laptop and Inspiration Maps Version 1.2 onwards installed on your iPad.

Open the Inspiration document you would like to transfer.
Choose Export as iPad Inspiration Maps document on the File menu. This will create a file with the extension .inspmaps, which the Inspiration Maps app can read.
Choose where you would like to save your Inspiration Maps document.
To get your document to your iPad, you can:

Email your .inspmaps document to yourself. In your email app on your iPad, open the email with the attachment, and double-click on the attachment to open it with Inspiration Maps. Put .inspmaps document in a Dropbox folder that you can access from your iPad.

Note: Mind maps created in Inspiration 9/ 10 Map View, and presentations created in the Presentation Manager cannot be exported to your iPad. An alternative for mind maps is to turn the mind map into a diagram, then export the diagram as an Inspiration Maps document. To convert your mind map into a diagram, choose Make Diagram Document on the File menu. To export, follow the directions above.

Reference: https://www.inspiration-at.com/faqs/

To use Inspiration Maps documents on your desktop, you need to be running Inspiration 9.2/ 10 on your desktop, and Inspiration Maps Version 1.2 onwards on your iPad.
On the iPad, save the document to Dropbox or email it to yourself.
On your desktop, in Inspiration 9.2/ 10: from Diagram or Outline View, choose Import iPad Inspiration Maps document on the File menu.
Select the document you would like to import.

Note: Diagrams and outlines imported into Inspiration will be saved as Inspiration 9/ 10 documents. In order to open your document again on your iPad, you will have to export your document as an Inspiration Maps document when you are finished working on it on your computer.

Reference: https://www.inspiration-at.com/faqs/

The green glow indicates the potential connection points along the symbol for straight link lines. This is an increase over the default eight connection points on a symbol. It allows for a smooth movement when repositioning the symbols in the document.

To open the presentation file, first launch the Inspiration Presenter then use the Open dialog menu to open the .isf file

Reference: https://www.inspiration-at.com/faqs/